I have placed an order with you or have sent an inquiry via your web site, but have not heard back from you or did not get any email back on my order, why?

Many ISP (Internet Service Provider) and webmail platform (like AOL, YAHOO, HOTMAIL, etc.) have very aggressive filtering of email due to junk mail. So please check your junk mail or bulk mail folder to see if our messages are there.

To ensure that you receive our emails, kindly add our domain "@gets.com" to your safe domain or safe sender list in your email program, ISP email safe list, or webmail safe sender list. If you have any questions, please let us know or submit a ticket.

We highly suggest you to use our ticket system which can make sure we receive your inquiry or question.

Contact Us

Service by Email: sales@gets.com

Service by Phone: 86-020-81634887

Service hours: 8:30 - 17:30 (GMT +08:00) Beijing ,China Monday to Friday

8:30 - 11:00 (GMT +08:00) Beijing ,China on Saturday