Do you have a return policy?


We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of delivery. We will issue a full refund for the price you paid for the item.

If customer chooses a wrong size/wrong color/wrong style by him/herself, the exchange or refund will also be offered if highly required. But the customer should pay for the shipping fees forth and back.


Buyer is responsible for all return shipping charges.  The refund will deduct the shipping fees. And for specially customized items requested by customers, we should discuss seriously before arranging the returning.  Because such items are usually copy-right protected and can not be re-sold to other customers.


All returns must be requested by e-mail/tickets no later than 15 working calendar days after receiving the product. 


Please carefully read & follow the below simple instructions:


(1) Contact our Customer Service department by writing an e-mail to sales@gets.com  or submitting a ticket to request authorization or simply report it prior to return.


(2) Customers should offer us detailed information about the questions or problems you have in details, if necessary please send us close-up pictures to illustrate. Return cost by post office way should be offered for reference if due to our mistake.


(3) Please kindly keep the complained items until working out the final solution, and do not throw away freely.


(4) All returned items should be maintain our original packing conditions and been packed well to avoid any damage, if what we received in a mess, Gets reserve the right to refuse the parcel or will not refund the product fee of broken pieces.


(5) Please kindly mark the parcel as "Returned Samples" and indicate the value less than $30USD. For any special order, please contact us for further discussion.


(6) For those items accepted by certain considerable discount, Gets will not refund the pre-paid shipping cost.


(7) If arrange the return without confirming the Return shipping Cost ahead of time, customer part should take the responsibility for the return cost or Gets have the right to refuse the parcel. 

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Should you need more information, please feel free to contact us at Tel : 0086-20-81634887 or Submit a support ticket and we will get back to you as soon as we can.


Contact Us

Service by Email: sales@gets.com

Service by Phone: 86-20-81636789

Service hours: 8:30 - 17:30 (GMT +08:00) Beijing ,China Monday to Friday

8:30 - 11:00 (GMT +08:00) Beijing ,China on Saturday